International Rescue Committee
To effectively communicate and increase refugee comprehension around critical pre- and post-arrival resettlement information.
It all started with discovery—research, surveys, interviews, and comparative analysis. Those collective findings were then summarized into 5 key insights that ultimately steered the rest of the content strategy and design for the app.
In-person usability tests confirmed that our IA and content strategy resonated with newly-resettled refugees. Settle In was recently released on both iOS and Android, and is ready to be introduced to the world. View Settle In in the App Store.
As the lead UX Content Strategist I was responsible for everything from research and discovery, content strategy, information architecture, usability testing, and UI copywriting.