International Rescue Committee
To effectively communicate and increase comprehension around critical resettlement information for refugees pre and post-arrival to the United States.
It all started with discovery—research, surveys, interviews, and comparative analysis. Those collective findings were then summarized into 5 key insights that ultimately steered the rest of the content strategy and design for the app.
In-person usability tests confirmed that our IA and content strategy resonated with newly-resettled refugees. Settle In was recently released on both iOS and Android, and is ready to be introduced to the world.
As the lead UX Content Strategist I was responsible for everything from research and discovery, content strategy, information architecture, usability testing, and UI copywriting.