Senior UX Strategist + Designer
THE CLIENT

SettleIn App

Content Strategy, Research & Discovery, Usability Testing

Mobile App Development for International Rescue Committee, 2017-2018

THE CLIENT

THE CLIENT

International Rescue Committee

THE GOAL

THE GOAL

To effectively communicate and increase refugee comprehension around critical pre- and post-arrival resettlement information.

THE PROCESS

THE PROCESS

It all started with discovery—research, surveys, interviews, and comparative analysis. Those collective findings were then summarized into 5 key insights that ultimately steered the rest of the content strategy and design for the app.   

THE OUTCOME

THE OUTCOME

In-person usability tests confirmed that our IA and content strategy resonated with newly-resettled refugees. SettleIn was recently released on both iOS and Android, and is ready to be introduced to the world.

Skills used

Skills used

As the lead UX Content Strategist I was responsible for everything from research and discovery, content strategy, information architecture, usability testing, and UI copywriting.